Privacy Policy

Last updated: 12th November 2025

BP Tree Care (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Information We Collect

We may collect the following types of information:

  • Information you provide directly

  • Your name

  • Contact details (email address, phone number, address)

  • Information you submit through contact forms or quote requests

  • Any details you provide when communicating with us

When you visit our website, limited data may be collected automatically, including:

  • Your IP address

  • Browser type

  • Pages viewed

  • How you found our website

  • Basic usage analytics (if enabled through Google Search Console or Google Analytics)

This helps us improve our website performance and user experience.

2. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and provide quotes

  • Communicate about bookings or services

  • Improve our website

  • Maintain internal records

  • Comply with legal obligations

We do not sell or share your personal information with third parties for marketing purposes.

3. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Legitimate interests – to operate and grow our business

  • Contract – when responding to requests or providing services

  • Consent – for optional cookies (accepted through our cookie banner)

  • Legal obligation – when required by law

4. How We Store & Protect Your Information

We take appropriate measures to keep your information secure, including:

  • Limited access to personal data

  • Secure systems and password protection

  • Data stored only for as long as necessary

5. Sharing Your Information

We may share your information only when necessary, such as:

  • With trusted service providers (e.g., website hosting, email systems)

  • If required by law or to protect our legal rights

  • We never share personal information for advertising or mailing lists.

6. How Long We Keep Your Information

We retain personal data only as long as necessary for:

  • Delivering our services

  • Maintaining accurate records

  • Meeting legal or regulatory requirements

You may request deletion of your information at any time.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Object to processing

  • Withdraw consent (for cookie-based analytics)

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

  • Contact us if you wish to exercise any of your rights.

8. Contact Us

If you have questions about this policy or how your data is handled, please contact us.